Incident response team mobilizing to contain a ransomware attack at a client site
Security engineer isolating compromised systems during an active incident response
IR analyst conducting forensic investigation to determine the scope of a data breach
Incident response team briefing a CISO during a live security incident escalation
Security consultant presenting post-incident findings and remediation plan to leadership
RAPID IR RESPONSE
Incident response retainers ensure expert help is ready before you need it — not hours into a search when an attacker has already moved laterally. CyberHeals retainer clients receive guaranteed response SLAs, pre-agreed terms, and a team that knows their environment. When an incident occurs, we mobilize immediately to contain, investigate, and recover.
FULL IR CAPABILITY
Contain, Investigate, Recover, Improve
Incident response retainers with guaranteed response SLAs
Active containment and eradication of confirmed threats
Post-incident root cause analysis and remediation roadmap
A track record of containing breaches and restoring operations — retainer clients get guaranteed SLAs and standing team familiarity before any incident.
Retainer clients skip the triage queue — our team is pre-briefed on your environment and ready to mobilize at first alert, not first contact.
24×7
CyberHeals IR retainer clients receive 24×7 on-call coverage with guaranteed response SLAs for confirmed incidents.
100+
Countries active globally
WHY TEAMS CHOOSE US
Built for Rapid Incident Response
IR Retainers
Pre-contracted IR with guaranteed response SLAs and a team already briefed on your environment.
Active Containment
Rapid isolation of compromised systems, accounts, and segments to stop active threats.
Threat Eradication
Full removal of attacker presence — persistence mechanisms, backdoors, and rogue accounts.
Forensic Analysis
Root cause investigation to determine how entry occurred and what was affected.
Compliance Aligned
IR reports and evidence packages formatted for regulatory notification and insurance needs.
Remediation Support
Post-incident hardening recommendations and technical support through the recovery process.
01 / RESILIENCE
Faster Recovery, Lower Impact
Organizations with a retainer recover faster, suffer less data loss, and pay lower incident costs than those sourcing IR firms reactively after a breach.
LASTING SECURITY
From Active Incident to Full Recovery
24×7
CyberHeals IR retainer clients have 24×7 access to on-call response teams with environment familiarity.
An IR retainer pre-contracts expert incident response before you need it — without the delay of sourcing a firm during an active breach. Retainer clients receive a guaranteed response SLA, pre-agreed terms, and a team that has already reviewed their environment. The retainer cost is typically a fraction of the cost of an unmanaged breach.
We respond to ransomware, data breaches, business email compromise (BEC), insider threats, DDoS, account takeovers, and advanced persistent threat (APT) intrusions. Our team has experience across financial services, healthcare, government, and technology. We can mobilize remotely for immediate triage and on-site for complex investigations requiring physical access.
Response follows NIST SP 800-61: detection and analysis, containment, eradication, recovery, and post-incident review. We begin with a triage call to establish scope and severity, then mobilize containment. Eradication follows once the threat is mapped. Recovery is staged to minimize disruption. A full post-incident report is delivered within five business days.
Forensic evidence is collected using industry-standard tools and documented with chain of custody records suitable for legal proceedings or regulatory disclosure. We capture memory dumps, disk images, log artefacts, and network captures as required by the investigation scope. Evidence handling procedures are agreed with your legal team at the start of any investigation.
IR retainers are annual subscriptions covering a defined number of response hours at a guaranteed SLA. Hours consumed during an incident are drawn from the retainer pool. Unused hours can often be applied to proactive services such as tabletop exercises or readiness assessments. We provide a proposal outlining retainer tiers and SLA options after a discovery call.
We need a discovery call to understand your environment, current tooling, escalation contacts, and incident history. From there we produce a retainer agreement with defined SLAs, engagement scope, and notification procedures within a week. Retainer clients receive an optional environment review at onboarding so the team is familiar before any incident occurs.
CyberHeals — global cybersecurity in 10+ countries
Incident response team mobilizing to contain a ransomware attack at a client site
Security engineer isolating compromised systems during an active incident response
IR analyst conducting forensic investigation to determine the scope of a data breach
.webp)
Incident response team briefing a CISO during a live security incident escalation
.png)
Security consultant presenting post-incident findings and remediation plan to leadership
.webp)
.webp)
.webp)
.webp)
